Knowledge Base/hopTo Personal /Installation

Installing hopTo on your Microsoft Windows PC

Shai Simchi
posted this on August 21, 2013, 11:33 AM

Follow the steps below and you’ll be ready to access documents on your PC from anywhere using hopTo.


hopTo system requirements are available here: Click to view system requirements.

Important Note – Please make sure to install the hopTo app on your iPad and create a hopTo account. You will need the user name and password to complete the steps below.

Installation instructions for the iPad hopTo app are available here: Click to view iPad app installation instructions.

Installation steps

  1. Download the hopTo desktop installer here (Download).
  2. Follow the easy steps through the installation process.
  3. Click on Install.


  4. Some Windows versions with user account control will ask you to confirm the installation.

  5. The installation wizard will complete automatically and will display “Success” upon successful installation.

  6. A window will then appear allowing you to sign in to hopTo. You will need to enter the credentials you chose when installing the iPad app.

  7. If you do not yet have a hopTo account, you can create one by clicking on the “Create Account” link that will switch to a create account window.

  8. Upon successful sign in, a notification will appear near your task bar that you can now access your PC documents from the hopTo app on your iPad.

  9. The hopTo icon now appears in your task bar.


Comments latest first

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Juan Carlos Solís Rivera

After installing the software, no sign in window pops up, and what is more, after a few second of attempting to run the program there's a window that does come up reading "hopto service is not running" and then I cannot do anything with it. I've tried reinstalling it, disabling any antivirus or firewall software, etc. but the problem persists. Help please. I really need to use the program on my PC:

May 3, 2014, 5:22 AM
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Shai Simchi
hopTo Helpdesk


In order for you to access documents on your PC it must be turned on and connected to the Internet.
Without an Internet connection hopTo cannot access your files.
If you wish not to rely on your PC being on and online you can use one of our supported cloud file sources which are of course available 24/7.
Currently we support Dropbox, Box, Google Drive and OneDrive (SkyDrive).

Hope this helps,
Shai Simchi
hopTo Support

March 20, 2014, 11:10 AM
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I have installed this on my PC and it connects to my PC but there are not instructions regarding whether my PC needs to be awake or not.  When I leave and go to another location the PC shows up greyed out.  I don't leave my PC on when I am gone so it doesn't seem as if this will work unless my PC is on continuously.  if this is the case, it is not very useful to me.


March 19, 2014, 11:54 AM
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Shai Simchi
hopTo Helpdesk

Hi Valeria,

Please do the following:

1) Terminate the app on your iPad:
How to stop the hopTo app on your iPad - iOS 7 -

2) Reset the app on your iPad:
Reset your hopTo app device information on your iPad -

3) On your PC - make sure that you are logged in. Best would be to uninstall it from the control panel. then install again (download from Once the download has finished you should sign in.

4) Launch the iPad app again and sign in.

Let me know if this helps.


Shai Simchi
hopTo Support

March 17, 2014, 11:58 AM
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Valeria Azar

I can't CONNECT my PC with my iPad, this message keeps coming up --> "Please update your File Connector and restart de iOS app".... I believe that I've done things the correct way, but maybe I'm mistaken. Please help me! I have Uninstalled and Re-Installed the app on my iPad, as well on my PC, several times.... I'm really upset.

March 16, 2014, 9:52 AM
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Mikele De La Fuente

Everything was allright now, I just unninstall the app on the iPad and install it again. Thank YOU!

January 27, 2014, 10:31 AM
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Shai Simchi
hopTo Helpdesk

Hi Mikele,

It sounds to me that you need to sign in on your PC.
After the software has installed on your PC you need to sign into it with your hopTo credentials (same credentials as the iPad app).
Once you have signed in you should be able to connect from your iPad.
I hope this helps and let me know if you have any other questions.

Shai SImchi
hopTo Support

January 27, 2014, 10:10 AM
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Mikele De La Fuente
Hello, i just did all the process and when I try to open the app in the windows button it launch automatically the e-mail page in order to send the link. The app is already set up in my pc as well
January 26, 2014, 6:11 PM
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Shai Simchi
hopTo Helpdesk

Hi Yan,
Sorry to hear about the issues you were having.
After hopTo is installed you should get the login screen per the instructions in this page.
If you do not see the login screen you can still start hopTo from your PC's "Start Menu" (I am attaching a screenshot example from my PC):


Please let me know if this helps.

Shai Simchi
hopTo Support

January 21, 2014, 9:35 AM
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Yan Gralnik

I followed instructions and "installed" hopeto program BUT its NO OPTION TO START THE PROGRAM,... I think its funny.. you make program and its just hanging up mb. tutorial is not helpful and I am not novice , I hope you,ll take it to consideration,... in a mien time program is uninstalled

January 9, 2014, 2:43 PM