Knowledge Base/hopTo Personal /How to?

How to reset the password

Shai Simchi
posted this on September 12, 2013, 11:31 AM

You can reset your password in case you forgot it and can't access your hopTo account.

You have 3 different ways to reset your password:

  1. Using the hopTo task bar icon menu on your PC
  2. Using the hopTo app on the iPad
  3. Using the hopTo website

Resetting the password using the task bar icon menu on your PC

  1. Click on the hopTo icon in the task bar

    Screen_Shot_2013-09-12_at_10.14.32_AM.png

  2. Click 'Sign in' in the menu that pops up


    Screen_Shot_2013-09-12_at_10.16.23_AM.png

  3. Since you do not remember your password (or want to reset it even if you do know it) put in your email in the email field and click the 'Reset Password' link

    Screen_Shot_2013-09-12_at_9.52.23_AM.png

  4. You will be asked to confirm that you would like a password reset for the email you specified. Click 'OK' to confirm

    Screen_Shot_2013-09-12_at_9.50.01_AM.png

  5. You will receive an email with further instructions for the password reset (See further below for detailed instructions)

 

 

Resetting the password using the iPad app

 

  1. Launch the hopTo app on your iPad and tap the Reset Password button on the login screen

    IMG_0019_2.jpg

  2. The reset password web page will appear in the iPad's web browser
  3. Continue the steps below as described in the section 'Resetting the password from the hopTo website' (you can skip to step 2)

 

 

Resetting the password from the hopTo website

 

 

  1.  Go to https://web.hopto.com/login and click on the 'Reset Password' link under the login form

    Screen_Shot_2013-11-05_at_3.13.40_PM.png

  2. In the reset password screen type in your email and click the 'Reset Password' button to submit

    Screen_Shot_2013-09-12_at_3.10.14_PM.png

  3. You will receive an email with further instructions for the password reset (See further below for detailed instructions)

 Screen_Shot_2013-11-05_at_3.17.30_PM.png

 

Once the reset password email has been received

  1. You will receive the reset password email in the email account you have designated. If you can't find this email search in your junk/spam folders too.
  2. Click the Reset Password link in your email

    Screen_Shot_2013-11-05_at_2.55.11_PM.png

  3. You will be redirected to the password reset page on the hopTo website. Type in a new password and confirm it by typing it again. Click the 'Reset Password' link to submit the new password

    Screen_Shot_2013-09-12_at_9.53.27_AM.png

  4. You will get a confirmation that your password changes have been made

    Screen_Shot_2013-09-12_at_11.27.16_AM.png