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Answered

I am getting error 504 when i try to open a word or excel document

uma namasivayam
asked this on November 14, 2013, 11:16 PM

Error opening word or excel document. Or even creating one. I am only able to open pdf documents at this time.

 

Comments latest first

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Shai Simchi
hopTo Helpdesk

Hi Nabil,

Please see the following:
http://support.hopto.com/support.hopto.com/support.hopto.com/entries/42241193-Receiving-error-507-foll... you are not able to open office documents after reading this please open a support case at http://support.hopto.com

Thanks,
Shai Simchi
hopTo Support

March 10, 2014, 11:04 AM
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Nabil Jamal

I have Microsoft Office 2010 Pro installed on my laptop running Windows 7 Ultimate.

On March 7, 2014, I have installed the latest version of  hopTo on my iPad Air running IOS 7, as well as it's connector software on my laptop.

1. I can access and open all my laptop's PDF, MP3, MP4, BMP, JPG, and PNG files in my iPad's hopTo app.

2. I can access my Microsoft Office files in my iPad's hopTo, but unable to open any of them. I get error 507.

Is there a reason why I am unable to open MS Office files in my iPad's hopTo? Can it be solved

 

March 7, 2014, 7:31 AM
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Michael Healy
Hi Shai, Still no change and cannot open MS office docs with Error 504 506 517 etc. The version of HOPTO is 2.0.21 What can I do? Mike Healy
December 21, 2013, 9:24 AM
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Shai Simchi
hopTo Helpdesk

Hi all,

Just an update that yesterday we released an update to the app that is available for download on the app store and solves the 504 issue.

Thanks,

Shai SImchi
hopTo Support

December 11, 2013, 1:44 PM
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Michael Healy

Hi Shai,

I have a very standard basic but high speed broadband connection with wifi. I have switched off the firewall and the problem remains. Hope I have answered your question.

MH

December 6, 2013, 10:28 AM
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Shai Simchi
hopTo Helpdesk

Mike,

What about the network where your iPad is located?

Thanks,

Shai Simchi
hopTo Support

December 6, 2013, 9:48 AM
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Michael Healy

Hi Shai, 

Thanks for your response. I switched off the Firewall on my PC where the files i am trying to access are located and it makes no difference - presumably this would have prevented opening of PDF also if it was the cause of the problem. Showing at various times Error 504, 506 and 507. I tried with the IPAD while connected at work and also at home, where my PC is located. Same issues occur

Mike Healy

 

December 5, 2013, 9:44 PM
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Shai Simchi
hopTo Helpdesk

Hi Mike,

Is the network you are working from behind a firewall?
Are using hopTo from the office/work or from home?

Thanks,

Shai Simchi
hopTo Support

December 5, 2013, 4:21 PM
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Michael Healy

Hi Shai,

I have the exact same problem as UMA - cannot open MS Office files but PDF no problem. How can i fix it?

Mike Healy

December 5, 2013, 8:59 AM
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Shai Simchi
hopTo Helpdesk
Check Answer

Hi Uma,
Thanks for your feedback!We have identified the issue causing the 504 errors and fixed it.
This should be working now and you should be able to open any type of document.
Please let us know if you are still having issues.

Thanks,
hopTo Support Team

November 15, 2013, 12:41 PM