asked this on November 14, 2013, 11:16 PM
Error opening word or excel document. Or even creating one. I am only able to open pdf documents at this time.
Please see the following:http://support.hopto.com/support.hopto.com/support.hopto.com/entries/42241193-Receiving-error-507-foll... you are not able to open office documents after reading this please open a support case at http://support.hopto.com
Thanks,Shai SimchihopTo Support
I have Microsoft Office 2010 Pro installed on my laptop running Windows 7 Ultimate.
On March 7, 2014, I have installed the latest version of hopTo on my iPad Air running IOS 7, as well as it's connector software on my laptop.
1. I can access and open all my laptop's PDF, MP3, MP4, BMP, JPG, and PNG files in my iPad's hopTo app.
2. I can access my Microsoft Office files in my iPad's hopTo, but unable to open any of them. I get error 507.
Is there a reason why I am unable to open MS Office files in my iPad's hopTo? Can it be solved
Just an update that yesterday we released an update to the app that is available for download on the app store and solves the 504 issue.
Shai SImchihopTo Support
I have a very standard basic but high speed broadband connection with wifi. I have switched off the firewall and the problem remains. Hope I have answered your question.
What about the network where your iPad is located? Thanks,
Shai SimchihopTo Support
Thanks for your response. I switched off the Firewall on my PC where the files i am trying to access are located and it makes no difference - presumably this would have prevented opening of PDF also if it was the cause of the problem. Showing at various times Error 504, 506 and 507. I tried with the IPAD while connected at work and also at home, where my PC is located. Same issues occur
Is the network you are working from behind a firewall? Are using hopTo from the office/work or from home?Thanks,
I have the exact same problem as UMA - cannot open MS Office files but PDF no problem. How can i fix it?
Hi Uma,Thanks for your feedback!We have identified the issue causing the 504 errors and fixed it.This should be working now and you should be able to open any type of document. Please let us know if you are still having issues.Thanks,hopTo Support Team